ACAS Managing the unmanageable

Join us this ACAS delivered in person interactive event. It will provide you with the essential insights, tools and skills needed to confidently identify and address challenging, hostile or confrontational behaviour.  
  
It will help you understand the impact extreme behaviours can have on your business and detail the most effective strategies you can adopt to manage and help change extreme behaviour. 
  
Note: This session is designed to help delegates manage extreme behaviour, rather than addressing general workplace performance management. 

Content:

• Understand conflict

• Identify extremely difficult behaviours

• Recognise the impact of extremely challenging behaviour on individuals and the organisation

• Look at reasons why these behaviours can manifest

• Develop an awareness of difficult personality types

• Understand the key strategies and the traps to avoid when managing an ECP (Extremely Challenging Person)

• Practice effective strategies to manage extremely challenging behaviours

• Understand the importance of applying policy and procedure

Date: 4th December 2024

Venue: PCI, Hay on Wye

Time: 10am - 4.30pm

Cost: Free to those living or working in Powys

Booking is essential as places are limited. You need to live or work in Powys to be eligible to attend. To reserve your place please book below.

If there are no spots available and you wish to be added to the reserve list in case of cancellation please email sam@mwmg.org