Customer Services Advisor, Quartix, Newtown

Dec 13

Job purpose

To ensure all sales/installations are booked and completed in full, maximising full potential within the forecast & ensuring inbound calls are answered and actioned. Maintaining existing customers accounts based through a variety of actions in line with the Company’s retention strategies.

Responsibilities

Raising Customers on the MDB
Additional unit requests and repeats, providing quotes & paperwork
Ensuring all communication is captured within the MDB
Unit removals/ unit moves/ reinstallations
Create Installation Purchase Orders for engineers, including vehicle registrations, vehicle makes and any specific instructions
Cover transfer paperwork
Unit resigns and general basic account management on our 150 and under unit customers
Adhoc demo’s when requested – showing an understanding of system
Disconnections and account reconciliation
Keeping up to date with current pricing
Processing Company names changes and account updates
Ensuring forecast chased
Chasing provisional paperwork/DD
Answering inbound calls
Managing & prioritising your own inbox & replies in a timely manner
Ensuring great customer service is provided
Ad hoc additional tasks as required by the Company