ACAS Having difficult conversations
Join us this ACAS delivered in person interactive event.
One of the most challenging parts of managing performance is initiating conversations around sensitive topics. Managers who avoid difficult conversations risk undermining their own position and potentially losing credibility with staff.
Addressing sensitive and emotive issues, such as bullying and poor performance, in a balanced, calm, and consistent way is a valued skill. Utilising this skill in the workplace can help promote productivity, employee engagement and lead to an overall better managed workforce.
This event will provide you with effective techniques to enable you to confidently handle difficult conversations with employees.
By the end of this workshop, you will be able to:
Identify types of difficult conversation
Describe the reasons why some conversations are difficult to deal with
Explain how to structure, prepare and conduct a difficult conversation
Demonstrate an understanding of the importance of body language in communication
Identify skills and techniques that can be used when conducting difficult meetingsing policy and procedure
Date: 5th December 2024
Venue: PCI, Hay on Wye
Time: 10am - 4.30pm
Cost: Free to those living or working in Powys
Booking is essential as places are limited. You need to live or work in Powys to be eligible to attend. To reserve your place please book below.
If there are no spots available and you wish to be added to the reserve list in case of cancellation please email sam@mwmg.org