Techical Manager, Dulas, Machynlleth

Work Area:

Solar International

Based at:

Dulas, Machynlleth

Contract Term:

Permanent

Hours per week:

37.5 hours

Responsible to:

Commercial Lead

Responsible for:

n/a

Pay Band and Scale:

Engineering & Project Management Level 3 £33,936.88 - £41,624.25 p.a.

Job Purpose:

To lead on all aspects relating to the technical requirements for the Solar International department, liaising between internal and external stakeholders, including Dulas’ manufacturing facility (Polestar Cooling), in-country partners, internal working groups, external suppliers and key stakeholders such as UNICEF and the WHO.

This role is also responsible for ensuring technical accuracy of both existing and future cold chain product portfolio.

To lead as customer-facing technical troubleshooter, taking responsibility for the satisfactory resolution of problems and other technical issues, following department quality processes.

Key Responsibilities:

Technical Management:

·        To ensure compliance to quality and industry requirements (PQS – performance, quality, safety) as required by WHO.

·        To continually develop the PV solar system, to ensure it is fit-for-purpose.

·        Coordinate the planning, management and implementation of in-country product warranty programmes.

·        To lead on the technical content of the UNICEF CCE long-term framework agreement and any new product submissions

·        To provide technical feedback to support product development

·        To liaise and interact with Dulas R&D on a regular basis.

·        To provide support and technical information pertinent to the sales process

·        To be responsible for providing and signing off technical content for commercial propositions such as tenders and other commercial proposals

Stakeholders:

·        To prepare detailed technical reports and feedback on Dulas refrigerator systems for key stakeholders including the WHO and UNICEF

·        To create, develop, and monitor in-country training programmes and content for delivery through a range of mediums including online (Dulas

Academy) and face-to-face in country (occasional overseas travel, up to twice per year)

·        To provide appropriate ongoing training and advice to in-country partners via platforms such as Whats App and email

·        To liaise with in-country partners and the technical production team at the factory to remotely troubleshoot on-site issues

Technical Reporting:

·        To own and manage all technical installation manuals, data sheets and all other technical data for the department.

·        To lead on, and maintain accurate records of technical troubleshooting including on-site warranty issues (data entry)

·        To be proactive in setting up and maintaining SharePoint installation records / accessing and interpreting Beyond RTM (remote temperature monitoring) portal / other 3rd party websites as required

Teamworking:

·        To contribute to the technical aspects of the Life Sciences business strategy

·        Contributing to departmental activity as appropriate

·        Adhering to all company Policies, and Procedures, for example HR, Health and Safety, Quality and Environmental Management

Person Specification:

Essential Criteria

Skills, experience & qualifications

·        Knowledge of or good experience working with off-grid solar photovoltaic energy systems

·        Proven technical aptitude.

·        Ability to establish customer requirements and to build and maintain excellent customer relationships.

·        Good decision-making ability with a strong sense of responsibility

·        Highly numerate and experience of complex issues and solving problems.

·        Excellent attention to detail

Team working

·        Excellent team/people skills with the ability and confidence to coordinate, motivate, facilitate and participate

·        Committed to customer satisfaction

Communication – written & verbal

·        Excellent communicator with the ability to understand complex information and to explain to clients where English is not the first language

·        Ability to prepare detailed written documents to a very high standard of literacy and presentation

Management – including self-motivation & time management

·        Excellent organisational and time management skills

·        Ability to assess workloads, prioritise and work to deadlines imposed by project constraints

IT & Other

·        High level of competency with office IT packages, especially Microsoft Word and in particular Excel

·        Ability to communicate remotely as required, for example via WhatsApp, Teams, email, phone

·        Willingness to travel as required (within the UK and overseas to developing countries)

·        Passport holder

Desirable Criteria

Skills, experience & qualifications

·        Educated to degree level or equivalent in an electrical or engineering discipline and / or a minimum 5 years experience in a technical role.

·        Knowledge or experience of refrigeration systems

·        Experience of CAPA systems

·        Experience within the biomedical industry / life sciences sector

Communication – written and verbal

·        Ability to speak one or more of French, Spanish, Arabic or Portuguese

·        Experience with delivering training sessions over Teams or similar to overseas audiences where English is not the first language

IT & Other

·        Familiar with PV system sizing methodologies

·        Knowledge of project management databases